Return and Refund Policy

STORE PANTHARI
Operated by STAR BLUE MCR LTD
Company Number: 17055309
141 Cheetham Hill Road, Manchester, M8 8LY, United Kingdom
Email: help@panth-us.com
Website: panth-us.com

Last updated: September 17, 2026

This Return and Refund Policy applies to purchases made through BAG PANTH.

1. Refund Request Period

Customers may request a refund within 30 days from the date the order is delivered.

To submit a request, customers must contact us at help@panth-us.com within this 30-day period and provide their order information and a description of the issue.

Where relevant to the request, we may ask for photographs or other reasonable evidence so that we can review the claim.

2. Refund Eligibility

A refund may be approved in circumstances including:

• The product arrived damaged or defective.
• The customer received an incorrect item.
• The order was not delivered after the maximum stated delivery period.
• The customer reports dissatisfaction with the product within 30 days after delivery and provides photographs of the product when reasonably requested.

Each request is reviewed based on the information and evidence provided.

Nothing in this policy limits any non-waivable consumer rights that may apply under applicable law.

3. No Physical Return Required

BAG PANTH does not require customers to physically return products when a refund is approved.

Once a refund request has been reviewed and approved, the customer may keep or dispose of the product. No physical shipment of the product back to BAG PANTH, STAR BLUE MCR LTD, or our supplier is required.

4. Refund Method and Timing

Approved refunds are issued to the original payment method used for the purchase.

Once approved and processed by us, refunds generally appear on the customer's original payment method within 5 to 10 business days. Actual posting times may vary depending on the customer's bank, card issuer, or payment provider.

5. Non-Refundable Items

There are currently no categories of products that are automatically excluded from refund eligibility.

Eligibility remains subject to the conditions and 30-day request period described in this policy.

6. Card Statement Descriptor

Purchases from BAG PANTH may appear on the customer's card or bank statement as:

PANTHARI9BAG

Customers who do not recognize a transaction are encouraged to contact help@panth-us.com before initiating a payment dispute so that we can help identify the order.

7. Contact

For refund requests or questions regarding this policy:

STORE PANTHARI
STAR BLUE MCR LTD
Company Number: 17055309
141 Cheetham Hill Road
Manchester, M8 8LY
United Kingdom
Email: help@panth-us.com
Website: panth-us.com