Shipping policy
Shipping Policy
BAG PANTH
Operated by STAR BLUE MCR LTD
Company Number: 17055309
141 Cheetham Hill Road, Manchester, M8 8LY, United Kingdom
Email: help@panth-us.com
Website: www.panth-us.com
Last updated: September 17, 2026
This Shipping Policy applies to orders placed through BAG PANTH at www.panth-us.com.
1. Shipping Origin
BAG PANTH is operated by STAR BLUE MCR LTD, a United Kingdom company.
Our products are fulfilled through a third-party supplier network and are shipped directly from China to customers in the United States.
Customers should therefore be aware that the physical origin of a shipment may be China even though BAG PANTH is operated by a United Kingdom company.
2. Order Processing
Orders are normally processed within:
1 to 3 business days
Processing time begins after an order has been successfully placed and payment has been authorized.
Business days exclude Saturdays, Sundays, and applicable public holidays.
3. Delivery Time
After an order has been shipped, the estimated delivery timeframe is:
7 to 15 business days after shipment
The processing period of 1 to 3 business days is separate from the 7 to 15 business day delivery period.
Delivery estimates may be affected by circumstances involving carriers, customs authorities, weather, transportation disruptions, incorrect delivery information, or other events outside our reasonable control.
4. Tracking
When tracking information is available, it may be provided electronically to the customer using the contact details associated with the order.
Tracking information may require time after shipment to become active in the carrier's tracking system.
5. Multiple Packages
Products within the same order may be fulfilled separately.
Accordingly, items from a single order may arrive in separate packages and on different dates.
Separate packages may also receive separate tracking numbers.
Receiving one package does not necessarily mean that all items in the order have been delivered.
6. Customs Duties and Import Charges
Because products are shipped internationally from China, shipments may be subject to customs procedures.
Any applicable customs duties, import taxes, brokerage fees, clearance fees, or similar import charges are the customer's responsibility, unless applicable law requires otherwise.
BAG PANTH does not control charges imposed by customs authorities or other governmental agencies.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
Customers should contact help@panth-us.com as soon as possible after discovering an error.
We cannot guarantee that an address can be changed after fulfillment or shipment has begun.
8. Delivery Issues
If tracking indicates an unusual delay or a customer believes that an order has not been delivered within the stated maximum delivery period, the customer should contact:
help@panth-us.com
Please provide the order number and relevant delivery information so that the issue can be reviewed.
9. Lost or Undelivered Orders
If an order is not delivered after the maximum stated delivery period, the customer may contact us for review.
Where the circumstances satisfy our refund eligibility requirements, a refund may be approved under our Return and Refund Policy.
10. Contact
BAG PANTH
STAR BLUE MCR LTD
Company Number: 17055309
141 Cheetham Hill Road
Manchester, M8 8LY
United Kingdom
Email: help@panth-us.com
Website: www.panth-us.com